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Banks are struggling between New-age vs traditional banking

Banks are struggling between New-age vs traditional banking

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New-age banking with apps, website and live chatting is becoming hugely popular. However, many customers want to have both personalized services along with the traditional banking systems where they can talk to the bank employees. According to the banking officials, some customers still look for the human touch, as it helps to build the trust. In the era of digitization, banks are struggling to find the right balance.

read more at Economic Times

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